The APlus Commitment
Access + Equity Statement
APlus Apprentice + Trainee Services is committed to providing a Group Training service that is responsive to the diverse needs of our employees and Host Employers. We are also committed to the promotion of client access to our services on an equitable basis regardless of gender, race, cultural, marital or parental status, religious belief, socio-economic status, disability or other irrelevant characteristics.
APlus promotes access and equity by implementing policies and strategies that support access and equity principles and comply with relevant Commonwealth and State legislation. Our staff are trained in access and equity principles and APlus maintains strategic relationships with organisations with relevant specialist equity skills and expertise to assist with our access and equity objectives.
Customer Service Statement
APlus Apprentice + Trainee Services is committed to providing a high quality Group Training service to our clients – jobseekers, apprentices, trainees and Host Employers. This commitment includes surveying client satisfaction as part of a process of continual improvement of our services. APlus has a genuine commitment to the timely, accurate and professional provision of services and information to employers, jobseekers, employees, schools, government and other stakeholders.
APlus provides accurate and relevant information on our services through a variety of media, and we will act promptly and courteously to client inquiries. Essential client-provided information is maintained accurately and we endeavour to keep it as up-to-date as possible. APlus ensures confidentiality of private and sensitive information.
APlus Apprentice + Trainee Services (APlus) is committed to reducing any negative impact on the environment resulting from its operations as far as is reasonably possible.
The emissions from all of our company vehicles are fully off-set each year through the purchase and planting of native trees in Victoria. For the past three years we have supported the work of Fifteen Trees. Fifteen Trees with help from the Ballarat Environment Network (BEN) recently planted 330 trees in The Meredith Police Reserve to carbon offset the APlus fleet. Over the past three years we have helped plant 1125.
APlus is proud to be a supporter of Fifteen Trees and play a local part in the global green movement.
Carbon offsets are purchased to cover all air travel. We use paper from sustainably farmed trees, and actively encourage all staff to recycle all paper and other recyclable waste products. We encourage the use of electronic copies of documents wherever possible, in order to reduce paper usage, and actively seek to reduce our use of electricity through the implementation of sensor lights, office-specific light switches, and environmentally-friendly lighting.
APlus Apprentice + Trainee Services (APlus) will take any issue raised by an employee, student, Host Employer or other stakeholder seriously and provide a fair and effective response in an effort to resolve the matter. We prefer to address issues through discussion and mutual agreement before they escalate to a formal grievance. A suitable mediator may be appointed to assist in the resolution of the issue if required.
APlus will take all necessary steps to ensure that people involved in raising an issue or formal grievance or involved in its resolution are not treated unfairly or suffer repercussions or victimisation.
Raising a formal grievance will require the issue to be documented in writing and the matter will be dealt with using the APlus Grievance Procedure. An independent person will be appointed who will investigate and mediate between the parties in order to reach agreement and resolve the matter. The investigation details, outcomes, recommendations and any action taken is documented using a Grievance Form. The parties to the grievance will be briefed on the outcome of the grievance and provided with a copy of the form, including the outcome.
APlus Apprentice + Trainee Services (APlus) is committed to protecting the privacy and personal information of our clients. Our clients include applicants for positions with the organisation; apprentices and trainees we employ; students who access our training programs and services; and Host Employers who use our services. The management of personal information by APlus complies with the National Privacy Principles of the National Privacy Act 1988.
APlus only collects personal information that is necessary for the function and activities of the organisation. Our staff are trained in the implementation of the National Privacy Principles and take reasonable steps to maintain the currency of personal information and protect information from unauthorised use, loss or modification. We will only use and disclose personal information for the primary purpose for which it was collected. An individual or organisation will be granted access to their personal information upon request. We securely destroy personal information that is no longer required for the purpose for which it was collected.
Contact the APlus Privacy Officer for further information.
Workplace Health + Safety Statement
APlus Apprentice + Trainee Services (APlus) is committed to providing a healthy and safe workplace and the elimination of work-related injuries and illness for all employees. This commitment extends to the placement of apprentices and trainees within the workplaces provided by Host Employers. The APlus Management Team recognises the importance of consultation and co-operation between management, employees and Host Employers for the successful implementation of these objectives.
APlus has a systematic approach to managing health and safety and is committed to regular review and continuous improvement of its health and safety performance. A key objective is the safe placement of apprentices and trainees at Host Employers including a workplace free from harassment and bullying. APlus monitors the provision and maintenance of safe plant and equipment; appropriate emergency response procedures; and the wearing of appropriate personal protective equipment. Relevant health and safety information and training are provided to all employees and APlus ensures an adequate level of supervision with respect to working in a safe and healthy manner.